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I am a 5th generation Cairns local!!
Completing high school at Cairns State High School, I then went on to study Commerce at JCU in one of the first intakes in the Cairns Campus before it was moved to the Smithfield Campus.
I have worked in the accounting industry since 18 years of age and after completing my commerce degree then went on to become a CPA (Certified Practising Accountant). Prior to joining Astute Accounting I had worked for the same firm for over ten years.
I am a mum to two teenage daughters and a couple of feline and canine fur babies. This keeps my husband and I very busy but if we do find some spare time our family loves to go camping and fishing.
Myself and my partner Patrick are currently in the final stages of the settlement of our first home and as you can imagine it can be a very stressful and difficult time for any new potential home owner. Add to the fact that we are only in our early 20’s, both working full time jobs and both studying full time as well as trying to save to be financially ready to own our own home.
When we were financially ready to go ahead with the first loan process (through a bank, independently) we were absolutely disheartened as we were knocked back and told that we could not get a home loan. As you could imagine two young people scrapping every cent together for a year and to be told no made us feel as if all the hard work we had strived for was for nothing. I then approached my dad asking him what we should do next. He took me to a lady that he had dealt with when he brought his house through commonwealth that had now opened an Astute office.
When Billie welcomed us warmly into her store it felt as if all the stress, worry and confusion were lifted off our shoulders as she went through all the different options that she would try for us in successfully getting a loan for our first house. She really did connect with us through her friendly personality and strived to do the very best for us (not many companies are like that these days). Even after that first initial meeting and the ones that followed she was so caring and supporting throughout the whole process. I don’t think we would have been capable of going through with getting a house loan without Billie helping us. With every silly little question (there were a lot of them) Billie would always respond straight away and would always make us feel that we were a priority to her and in the world we live in, that isn’t always the case. Billie was also always happy to help us out if we were unsure of anything else during the long process and would always say to us to just give her a ring if there was anything else we needed. As clients of Billies we just wanted to pass on to you how much gratitude we have for the support and care she has given us. We are more than impressed with Billie and hope she receives this feedback and that she continues to do the amazing job she already does. From the bottom of our hearts Billie we thank you so much for the continued support. As well as your lovely other staff that have been fantastic to deal with – Seto, Phoebe & Becky!
Thank you for having such a hardworking, fun loving team John. We really appreciated all that you have done, Thank you
I had no understanding of how the insurance side of Astute worked. After my first visit with Peta I was blown away with how she explained everything to me. And what I didn’t understand she was happy to take the extra time to explain them again. I felt she was very thorough and when I left I was able to think about what suited my needs to make a decision on how I wanted to proceed. Thanks Peta for advice.
I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.
Thanks heaps for your assistance and advice with our home loan and all the extra little bits and pieces that went along with it. Will thoroughly recommend you to all we know!
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
Being newbies to town & the housing market, it was reassuring to have the guidance of Liam from Astute. We felt like one of his family by the extent of his efforts. His honesty, calming persona, knowledge & ability to explain the scary & unknown house buying process in our ‘speak’ was invaluable. Not to mention the fantastic custom home loan we have secured. I would highly recommend, and already have recommended, his services. Thank you again Liam and the Astute Team.
Being self employed is always a bit of a struggle when it comes to home loans. The amazing team at Astute made this happen for us. Their down to earth yet professional approach is very reassuring. Excellent customer service and follow up throughout the process that made it less nerve racking. Call them or pop in, make the first step and I can gguaranteethey will do their best to make it possible. A big thank you to John, Damian and the amazing Shae- Shae who could teach a few things to hospitality people. Cannot thank you enough so I recommend you to everyone in need of a loan
